FAQ

Orders & Production

Most of our dresses are thoughtfully created with you in mind, allowing us to maintain exceptional quality, craftsmanship, and attention to detail in every piece.

If you have a specific timeline, please contact us before placing your order. We will always do our best to accommodate your request whenever possible.

Sizing & Fit

We recommend using our size chart as a guide. If you’re unsure, our team is always here to assist you in finding the most flattering fit.

For custom sizing inquiries, please contact us directly. We’ll be happy to guide you through the available options.

Shipping & Delivery

Yes, we offer worldwide shipping to ensure a seamless experience wherever you are.

We offer complimentary worldwide shipping on all dresses. Shipping costs for accessories and ready-to-wear pieces are calculated at checkout.

Yes, express shipping options are available at checkout for those who require their order sooner. All express orders are prioritised.

Delivery times vary depending on your location and selected shipping method. Estimated timeframes will be provided at checkout.

Yes, once your order has been dispatched, you will receive tracking details via email.

International orders may be subject to customs duties, taxes, or import fees. These charges are determined by local authorities and are the responsibility of the customer.

Returns & Exchanges

You may return eligible items within 14 days of delivery. Items must be unworn, unused, and returned in their original condition with all tags and packaging.

The fastest way to exchange an item is to return it and place a new order. Our team is always here to assist you throughout the process.

Products & Care

We work with carefully selected premium fabrics such as silk, crepe, lace, and Mikado to ensure both structure and comfort.

We recommend professional dry cleaning to preserve the quality, structure, and longevity of your garment.

Accessories

Yes, we offer a curated selection of veils and accessories designed to complement our dresses and complete your bridal look.

Absolutely. Our pieces are designed to work harmoniously together, and our team is always happy to assist with styling guidance.

Support

Of course. Our team is here to support you every step of the way and ensure your experience feels seamless and special.

For any further questions, please reach out to us at hello@utdweb.team — we’ll be happy to assist you.

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